5 Ways to Listen Better, Julian Treasure.

The Power of Listening, William Ury.

Radical Candor, an approach for giving feedback, Kim Scott.

Tom Peters' discussion of the importance of listening. An expert in leadership, Tom Peters uses an example from healthcare to illustrate this skill. 

Introduction of Dell's "Social Media Listening Command Center." Illustrates the business link between listening and social media.

Go to videos for Chapter 4.